06.28.07

SLAs

Posted in TC Process at 1:52 pm by Mary McRae

Are you aware that there are published SLAs (a/k/a turnaround times) for TC Administration tasks? While the TC Process defines several explicit SLAs, we have tried to fill in the gaps. If you’re planning your schedule to target a particular date, you’ll want to take these into consideration. Of course my goal is to turnaround requests as quickly as possible, but oftentimes there’s already a queue.

Here they are:

  • Announcement of Public Review: 5 business days
  • Launch Committee Specification Ballot: 5 business days
  • Launch other Special Majority Ballots: 3 business days
  • Create Subcommittee: 3 business days
  • Announce ballot results: 3 business days
  • Requests to use external facility resources (such as systems support): 5 business days
  • Publish standing rules: 5 business days

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